FAQ

How do you deliver?

Most of items we ship during seven days after receiving payment, using trusted third party delivery services. The price of delivery depends on weight, size and distance. We will send you estimate as soon as we receive shipment address. If you prefer to pick up your order personally, please note that we cannot store your item for longer than two weeks. To avoid incurring a storage fee of minimum $50 per week, per item, please contact us as soon as possible after your purchase.

What is your storage policy?

We cannot store your item for longer than two weeks. To avoid incurring a storage fee of minimum $50 per week, per item, please contact us as soon as possible after your purchase.

Can I book or buy items that are visible on your web page, but haven’t arrived in US yet?

You can buy items that are visible on our webpage. Because we know freight takes time, we would like to offered special discount on all items that have not arrived in USA yet.

What payment choices do you accept?

We are accepting all major credit cards through PayPal. We will only ship to a PayPal confirmed address and the shipping address on our website must match the PayPal confirmed address.

What is the return policy for FutureAntiques?

At FutureAntiques it’s our goal to ensure your 100% satisfaction. If you are not satisfied with your purchase, you can return or exchange it to us within 14 days of delivery for a full refund.

Please contact us BEFORE returning an item to obtain the Return Merchandise Authorization (RMA) and return instructions. This RMA is valid for seven (7) days. Sending merchandise in without a RMA may delay your return. Customer Service may be reached via email at office@futureantiques.us.

Returns and exchanges are allowed within 14 days of delivery and are subject to the following conditions:

Merchandise may be returned within 14 days of purchase for a full money back refund, excluding any shipping charges.

Purchased items that qualified for free shipping that are being returned will have our standard shipping rates deducted from the refund or credit.

The return shipping cost is non-refundable. If an item is defective upon receipt, please contact us immediately.

Return shipping charges will only be covered if we have been notified prior to the return.

All items over $2000.00 are subject to a 20% restocking fee.

Items must be in the same condition as originally shipped. Items that have incurred impact, water, sand, and soil, damage, items scratched, and stained will not be accepted.

AS-IS items are not returnable.

If the customer is returning an item because they changed their mind, the customer will be responsible for the shipment of the item back to FutureAntiques.

Returned items that do not meet the above conditions will be subject to a minimum 20% restocking fee.

Returned items received after 14 days and up to 30 days will be subject to a minimum 20% restocking fee.

Exchanged items will be shipped to the same shipping address where the original order was shipped.

Items received after 30 days will be quoted for purchase.

Customers with a high return rate of working merchandise may be subject to incremental restocking fees or other further action.

Returned items must be shipped prepaid to FutureAntiques Returns.

We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned pre-paid; we cannot accept C.O.D. deliveries. FutureAntiques is not responsible for lost returns. Please note: shipping and handling charges and return mail charges are not refundable.

How do I return my product?

Please email returns@futureantiques.us to request a Return Merchandise Authorization form (RMA). Please remember to place a copy of the RMA you receive during this process in the box with your item(s) you are returning.

To return item(s) for a refund, please do the following:

1. Enclose the original or a copy of the sales invoice with a detailed note describing the reason for return along with the item(s) being returned. Your return may be delayed without complete information.

2. Carefully package the merchandise. FutureAntiques will not be responsible for improperly packaged returns and the resulting damage.

Returned items must be shipped prepaid to FutureAntiques. We are not responsible for lost or damaged items during return shipment.

Items that are outside the return period, or are not in the same condition as sold, may incur a 20% restocking fee.

Do I need a return authorization?

Yes a return authorization is required prior to returning any product. Please contact a customer service representative via email at service@futureantiques.us BEFORE returning any item you purchase from FutureAntiques, so we may handle your return in the fastest, most efficient manner possible.

How should I pack and ship my return?

If possible, pack the equipment in the original packaging. If the original packaging is not available, then wrap each individual item in bubble wrap. Be sure to wrap each item completely and secure with tape. The tape should never come in contact with the surface of the item as it may damage the finish.

Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.

Pad the box with a material such as bubble wrap, packing peanuts, or crumbled or shredded paper while keeping the equipment in the center of the box. The equipment should not come in contact with the box. Make sure enough packing material has been used allowing for no give at the top.

Keep a list of the items shipped and their serial numbers.

Enclose a copy of the invoice with the reason for your return on the back of the invoice.

If you are not returning the complete order please circle the items on the invoice being returned.

Label multiple boxes – 1 of 3, 2 of 3, 3 of 3 etc on the outside of each box.

What payment choices do you accept?

We are accepting all major credit cards through PayPal. We will only ship to a PayPal confirmed address and the shipping address on our website must match the PayPal confirmed address.

When will my credit appear on my account?

Upon receipt of your returned merchandise, all equipment is thoroughly inspected and tested by our returns department. Normal refund processing time is typically 5 to 10 business days. This time includes our inspection process and the time it takes your bank to process our refund request.

Refunds will be made in the form of original payment.

If you have requested a refund for an item that was not damaged, defective or misidentified, the amount of the item(s) returned and respective sales tax (where applicable) will be refunded. We’re sorry, but shipping and handling charges will not be refunded.

What if I have question that had not been answered by this FAQ?

Simply send an email to sales@futureantiques.us and we will be happy to help.